Shipping Policy

Last updated: July 24, 2026

Thank you for shopping with Tank Pool Shop. This Shipping Policy explains our order-processing times, estimated delivery timelines, shipping charges, tracking procedures, and responsibilities relating to delivery.

By placing an order through tankpoolshop.com, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days do not include Saturdays, Sundays, or public holidays.

During periods of high demand, product launches, promotions, seasonal sales, or public holidays, processing may take longer than usual.

After an order has entered processing or fulfilment, we may not be able to cancel it or change its delivery details.

Estimated Delivery Time

After your order has been dispatched, estimated delivery generally takes:

·         United States: 7–15 business days

·         Canada: 8–18 business days

·         United Kingdom: 7–15 business days

·         Australia and New Zealand: 8–18 business days

·         Other international destinations: 10–20 business days

These estimates begin after the order has been processed and dispatched.

Processing time and delivery time are separate. For example, an order may require up to 3 business days for processing before the estimated shipping period begins.

Delivery estimates are not guaranteed and may be affected by:

·         Carrier delays

·         Customs processing

·         Severe weather

·         Public holidays

·         High seasonal demand

·         Incorrect or incomplete addresses

·         Local delivery restrictions

·         Transportation disruptions

·         Events outside our reasonable control

Any delivery estimate displayed on a product page, at checkout, or in an order-confirmation email is an estimate rather than a guaranteed delivery date.

Shipping Destinations

We ship to destinations made available during checkout.

If your country, state, region, or postal code is not accepted during checkout, we may not currently be able to deliver to that location.

Certain remote locations, islands, military addresses, PO boxes, or restricted territories may have limited delivery availability or longer delivery times.

Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before payment is completed.

Shipping charges may depend on:

·         Delivery destination

·         Product quantity

·         Package size or weight

·         Selected shipping method

·         Available shipping promotions

From time to time, we may offer free or discounted shipping as part of a promotion. Any eligibility requirements will be displayed on the website or at checkout.

Original shipping charges are generally non-refundable after an order has been dispatched, except where required by applicable law or where the shipment resulted from an error by Tank Pool Shop.

Order Confirmation

After placing an order, you should receive an order-confirmation email containing your order details.

Please review the confirmation carefully and contact us immediately at support@tankpoolshop.com if any information is incorrect.

Receiving an order-confirmation email does not necessarily mean the order has been dispatched. You will receive a separate shipping-confirmation email when tracking information becomes available.

Tracking Your Order

Once your order has been dispatched, we will send a shipping-confirmation email containing a tracking number or tracking link, where available.

Tracking information may take approximately 2–5 business days after dispatch to become active or display movement.

A lack of immediate tracking updates does not necessarily mean that the parcel has not been shipped. Some carriers do not scan packages at every stage of transit.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the delivery where necessary.

Multiple or Separate Shipments

Products within the same order may be shipped separately because they may be stored at different warehouses or fulfilled by different shipping partners.

You may receive:

·         More than one package

·         Separate tracking numbers

·         Packages arriving on different dates

There will normally be no additional shipping charge when we divide an order into multiple shipments.

Receiving only part of an order does not necessarily mean that the remaining products are missing. Please review all tracking numbers provided before contacting customer support.

International Shipping, Customs, and Duties

International orders may be subject to customs inspections, import duties, taxes, tariffs, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Tank Pool Shop does not control customs charges and cannot predict whether they will apply.

Customs processing may delay delivery. We are not responsible for delays caused by customs authorities or for parcels held because applicable charges have not been paid.

Customers are responsible for ensuring that the products ordered can be legally imported into their country or region.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify:

·         Recipient’s full name

·         Street address and apartment or unit number

·         City and state

·         Postal or ZIP code

·         Country

·         Telephone number

·         Email address

Tank Pool Shop is not responsible for delays, failed deliveries, or lost parcels caused by an incorrect, incomplete, or outdated address provided by the customer.

Address Changes

To request an address change, contact us immediately at support@tankpoolshop.com with your order number and correct address.

We will make a reasonable effort to update the address, but we cannot guarantee that changes can be completed after an order has been submitted.

Once an order has been processed, fulfilled, or dispatched, the delivery address generally cannot be changed.

Customers may be responsible for reshipping costs when an order is returned because an incorrect or incomplete address was provided.

Delayed Shipments

Occasional shipping delays may occur after an order has left our facility or fulfilment partner.

A parcel is not automatically considered lost simply because it arrives later than the original estimated delivery window.

Please allow additional time during:

·         Major sales or promotional periods

·         Holiday seasons

·         Customs inspections

·         Severe weather

·         Carrier disruptions

·         Unexpected transportation delays

If your tracking information has not updated for more than 10 business days, contact us at support@tankpoolshop.com so we can review the shipment.

Lost Packages

If tracking has not updated for an extended period and the carrier cannot locate the shipment, contact us with your order number.

We may open an investigation with the carrier or fulfilment partner.

Carrier investigations may require additional time to complete. Depending on the outcome, we may offer an appropriate:

·         Replacement

·         Reshipment

·         Store credit

·         Partial refund

·         Full refund

A refund or replacement will not be issued while a package is still moving through the carrier network unless otherwise required by applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1.      Confirm that the shipping address on your order is correct.

2.      Check around the property, mailbox, reception area, garage, or other secure delivery locations.

3.      Ask household members, neighbours, building staff, or reception personnel whether they accepted the package.

4.      Contact the local carrier for delivery details.

5.      Allow up to 48 hours, as some carriers mark packages as delivered shortly before the actual delivery.

If the package still cannot be found, contact us at support@tankpoolshop.com with your order number and tracking information.

We will assist with an investigation where possible. However, Tank Pool Shop is not responsible for theft, loss, or misplacement occurring after a carrier has confirmed delivery to the address provided, except where required by applicable law.

Damaged Packages

Please inspect your package as soon as it is delivered.

If the product or packaging arrives damaged, contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

·         Your full name

·         Your order number

·         Clear photographs or videos of the product

·         Photographs of the outer packaging

·         A photograph of the shipping label

·         A description of the damage

Please retain the product and all original packaging while your claim is being reviewed.

Depending on the circumstances and available evidence, we may offer a replacement, reshipment, store credit, partial refund, or full refund in accordance with our Refund & Return Policy.

Missing or Incorrect Products

If your order arrives with an incorrect product, colour, quantity, or missing component, contact us as soon as possible at support@tankpoolshop.com.

Please provide your order number and clear photographs of everything received, including the packaging and shipping label.

We will review the issue and arrange an appropriate resolution.

Refused, Unclaimed, and Undeliverable Packages

A package may be returned to the sender if:

·         The customer refuses delivery

·         The shipping address is incorrect or incomplete

·         The recipient cannot be located

·         Delivery attempts are unsuccessful

·         Customs fees remain unpaid

·         The package is not collected from the carrier

·         The carrier considers the address undeliverable

If a package is returned for one of these reasons, the customer may be responsible for the original shipping charge, return shipping charge, reshipping charge, customs fees, or carrier handling fees.

Where a refund is approved, applicable shipping and carrier costs may be deducted from the refundable amount, except where prohibited by law.

Shipping Protection

Optional shipping protection may be offered during the shopping or checkout process.

Where purchased, shipping-protection claims are subject to the terms, eligibility requirements, exclusions, documentation requirements, and claim procedures applicable to that protection service.

Shipping-protection fees are generally non-refundable once an order has been dispatched.

Purchasing shipping protection does not cover:

·         Incorrect addresses provided by the customer

·         Packages refused or left unclaimed

·         Delays that do not qualify as loss

·         Customs charges or customs delays

·         Damage caused after confirmed delivery

·         Claims containing inaccurate or incomplete information

Contact us at support@tankpoolshop.com for assistance with an eligible shipping-protection claim.

Order Cancellations

Orders may only be cancelled before processing or fulfilment begins.

To request cancellation, contact us immediately at support@tankpoolshop.com with your order number.

We cannot guarantee cancellation because orders may enter processing shortly after they are placed.

Once an order has been processed or dispatched, it cannot be cancelled and must be handled under our Refund & Return Policy after delivery.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carriers, fulfilment processes, delivery locations, shipping rates, business practices, or legal requirements.

The updated policy will be posted on this page with a revised “Last updated” date.

The Shipping Policy in effect when an order is placed will generally apply to that order.

Contact Us

For shipping questions or assistance with an order, contact:

Tank Pool Shop
Email: support@tankpoolshop.com
Website: tankpoolshop.com

Please include your order number in all order-related enquiries.