Privacy Policy
Last updated: July 24, 2026
This Privacy Policy explains how Tank Pool Shop (“Tank Pool Shop,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit tankpoolshop.com, purchase our products, create an account, subscribe to our communications, contact us, or otherwise use our website and related services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our store.
Information You Provide to Us
We may collect information that you provide directly, including:
· Your name
· Billing and shipping addresses
· Email address
· Telephone number
· Account login information
· Products ordered and order history
· Payment method and transaction information
· Messages sent to our customer-support team
· Product reviews, survey responses, or other content you submit
· Marketing preferences
· Return, refund, replacement, and dispute-related information
· Photographs or videos submitted in connection with a damaged or defective product claim
Payment information is processed by our payment-service providers. The payment information we receive and retain depends on the payment method and payment provider you select.
Information Collected Automatically
When you visit or use our website, we and our service providers may automatically collect certain information, including:
· IP address
· Browser type
· Device type and operating system
· Device identifiers
· Language and general location
· Pages viewed and links clicked
· Products viewed, added to cart, or purchased
· Referring website or advertisement
· Date and time of your visit
· Interaction with emails or marketing campaigns
· Cookie and similar technology information
· Website performance and diagnostic information
Information From Other Sources
We may receive personal information from third parties, including:
· Shopify and related commerce services
· Payment processors and card networks
· Shipping and fulfilment providers
· Fraud-prevention and security providers
· Analytics and advertising partners
· Social-media platforms
· Customer-support and email-service providers
· Business partners and service providers assisting with store operations
2. How We Use Personal Information
We may use personal information to:
· Process and fulfil orders
· Confirm purchases and send order updates
· Arrange shipping and delivery
· Process payments, refunds, returns, and replacements
· Create and manage customer accounts
· Respond to questions and customer-support requests
· Investigate damaged, missing, incorrect, or fraudulent orders
· Prevent fraud, misuse, security incidents, and unlawful activity
· Improve our website, products, services, and customer experience
· Personalize content and product recommendations
· Send marketing emails or promotional communications where permitted
· Measure the performance of our website and advertising
· Maintain business, tax, accounting, and transaction records
· Enforce our policies and agreements
· Respond to payment disputes and chargebacks
· Comply with applicable laws, regulations, legal proceedings, and government requests
· Protect our customers, business, rights, property, and safety
3. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:
· Performance of a contract: To process your order, collect payment, deliver products, and provide customer support.
· Consent: To send certain marketing communications or use non-essential cookies where consent is required.
· Legitimate interests: To operate and improve our business, prevent fraud, secure our website, understand store performance, and communicate with customers.
· Legal obligations: To maintain records, comply with tax and consumer-protection requirements, and respond to lawful requests.
· Protection of legal rights: To establish, exercise, or defend legal claims.
You may withdraw your consent at any time where our processing is based on consent. Withdrawing consent does not affect processing completed before the withdrawal.
4. How We Share Personal Information
We may share personal information with service providers and other parties that help us operate our business, including:
Shopify
Our online store is hosted and supported by Shopify. Shopify processes certain personal information to provide ecommerce, checkout, hosting, security, analytics, and related services.
You can learn more about Shopify’s processing practices through the Shopify Consumer Privacy Policy:
[INSERT LINK TO SHOPIFY CONSUMER PRIVACY POLICY]
Payment Providers
We may share necessary information with payment processors, digital-wallet providers, banks, card networks, fraud-prevention services, and other providers involved in completing or verifying a transaction.
Shipping and Fulfilment Providers
We may share your name, delivery address, telephone number, email address, order details, and other necessary information with warehouses, suppliers, fulfilment partners, postal services, and carriers responsible for preparing and delivering your order.
Some products may be shipped directly by a third-party supplier or fulfilment partner.
Business and Technology Providers
We may use providers that support:
· Website hosting and maintenance
· Customer support
· Email and SMS communications
· Order management
· Product reviews
· Analytics
· Advertising
· Fraud prevention
· Cybersecurity
· Data storage
· Returns and refunds
· Accounting and professional services
These providers may process personal information only as necessary to perform services for us or as otherwise permitted by law and their applicable privacy terms.
Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to:
· Comply with applicable law or legal process
· Respond to a subpoena, court order, regulatory request, or government inquiry
· Detect or prevent fraud, abuse, or security incidents
· Protect our rights, property, customers, or others
· Investigate violations of our terms and policies
· Establish, exercise, or defend legal claims
Business Transfers
If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, software-development kits, and similar technologies.
These technologies may be used to:
· Keep the website functioning
· Remember your cart and preferences
· Enable customer-account features
· Process checkout and payments
· Maintain website security
· Prevent fraudulent activity
· Understand website traffic and performance
· Measure marketing effectiveness
· Personalize content and advertising
Types of Cookies
We may use:
· Essential cookies: Required for core website, cart, account, security, and checkout functions.
· Functional cookies: Used to remember preferences and improve website functionality.
· Analytics cookies: Used to understand how visitors interact with our website.
· Advertising cookies: Used to measure advertisements and, where permitted, provide more relevant marketing.
Where required by law, we will request consent before using non-essential cookies.
You can manage cookies through your browser settings and, where available, through our website’s cookie banner or privacy-preference controls. Disabling certain cookies may affect website functionality.
6. Advertising and Analytics
We may work with analytics, advertising, and social-media providers to understand website activity, measure campaign performance, and show advertisements.
Depending on the services enabled on our website, these providers may collect information about your device, browsing activity, product interactions, purchases, and advertisements viewed or clicked.
Some privacy laws may classify certain advertising-related disclosures as “sharing,” “selling,” or processing for “targeted advertising,” even when no money is exchanged for personal information.
Where required, you may submit an opt-out request through:
[INSERT “DO NOT SELL OR SHARE MY PERSONAL INFORMATION” OR PRIVACY-CHOICES LINK]
We do not knowingly sell personal information in exchange for direct monetary payment.
7. Marketing Communications
You may receive promotional emails or other marketing communications when you:
· Subscribe to our mailing list
· Request promotional updates
· Make a purchase and applicable law permits related marketing
· Otherwise consent to receive communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Even after unsubscribing from marketing communications, we may continue to send non-promotional messages relating to your account, orders, deliveries, refunds, returns, security, or customer-support requests.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
· Fulfil the purposes described in this Privacy Policy
· Complete and document transactions
· Maintain tax, financial, and accounting records
· Handle returns, refunds, warranties, and disputes
· Prevent fraud and abuse
· Enforce our agreements
· Comply with legal and regulatory obligations
· Establish, exercise, or defend legal claims
Retention periods may differ depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
9. Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account password confidential and for notifying us if you believe your account or personal information has been compromised.
10. International Data Transfers
Our store, Shopify, suppliers, fulfilment partners, payment providers, and other service providers may process or store personal information in countries outside the country where you live.
These countries may have data-protection laws that differ from those in your jurisdiction.
Where required, we and our service providers use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
· Request access to personal information we hold about you
· Request correction of inaccurate or incomplete information
· Request deletion of personal information
· Request a portable copy of certain information
· Restrict or object to certain processing
· Withdraw consent
· Opt out of targeted advertising
· Opt out of the sale or sharing of personal information, where applicable
· Appeal a decision regarding a privacy request
· Lodge a complaint with an appropriate data-protection authority
These rights may be subject to legal exceptions. For example, we may retain certain information when required for tax, accounting, fraud-prevention, contractual, or legal purposes.
To submit a privacy request, contact us at support@tankpoolshop.com
We may need to verify your identity before completing a request. We will use information provided for identity verification only to process and protect your request.
Where permitted by law, you may use an authorized agent to submit a request. We may require evidence that the agent is authorized to act for you.
We will not discriminate against you for exercising an applicable privacy right.
12. Children’s Privacy
Our online store and purchasing services are intended for adults.
Although some products may be suitable for use by children under appropriate adult supervision, orders, account creation, and payment transactions should be completed by a parent, guardian, or other responsible adult.
We do not knowingly collect personal information directly from children below the minimum age established by applicable law. If you believe a child has provided personal information without appropriate permission, contact us so we can review and, where appropriate, delete it.
13. Third-Party Websites and Services
Our website may contain links to social-media platforms, payment providers, delivery providers, or other third-party websites and services.
We are not responsible for the privacy, security, or content practices of third parties. Information you provide directly to a third party is governed by that party’s terms and privacy policy.
We encourage you to review the privacy policies of third-party services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
· Our business practices
· Website functionality
· Service providers
· Legal or regulatory requirements
· Privacy and security practices
The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.
15. Contact Us
For questions about this Privacy Policy or to exercise an applicable privacy right, contact:
Tank Pool Shop
Email: support@tankpoolshop.com
Website: tankpoolshop.com
If applicable, you may also contact your local data-protection or consumer-protection authority.