Refund Policy

Last updated: July 24, 2026

At Tank Pool Shop, we want you to be satisfied with your purchase. Please review this Refund & Return Policy before placing an order.

30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To qualify for a return, the product must:

·         Be unused and in its original condition

·         Not have been inflated, placed in water, assembled, altered, washed, or damaged

·         Include all original packaging, accessories, components, instructions, and tags

·         Be accompanied by valid proof of purchase or your order number

For hygiene, safety, and quality-control reasons, inflatable products that have been inflated, used, or placed in water cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Before sending any product back, please contact us at support@tankpoolshop.com and provide:

·         Your full name

·         Your order number

·         The reason for the return

·         Clear photographs or videos of the product

·         Photographs of the packaging and shipping label, where applicable

Returns sent without prior approval may not be accepted. Once your return request has been reviewed, we will provide the applicable return instructions and return address.

Please do not return products to the address shown on the original shipping label unless instructed by our customer-support team.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Contact us as soon as possible if your order:

·         Arrives damaged or punctured

·         Has a manufacturing defect

·         Is missing an included component

·         Is materially different from the product ordered

·         Contains the wrong product, colour, or quantity

Please include your order number and clear photographs or videos showing the product, packaging, shipping label, and issue.

After reviewing the evidence, we may offer an appropriate replacement, reshipment, store credit, partial refund, or full refund.

Claims relating to damaged, defective, missing, or incorrect products should be submitted within 7 days of delivery so that we can investigate the issue promptly.

Items That Cannot Be Returned

We cannot accept returns for:

·         Products returned more than 30 days after delivery

·         Products that have been inflated, used, or placed in water

·         Products damaged through misuse, improper inflation, overinflation, sharp objects, rough surfaces, improper storage, or failure to follow the product instructions

·         Normal wear and tear

·         Accidental punctures or damage occurring after delivery

·         Products that have been modified, repaired, or altered

·         Products returned without their original packaging, accessories, or proof of purchase

·         Gift cards or promotional items marked as final sale

·         Products purchased through an unauthorized third-party seller

Minor differences in colour caused by screen settings, lighting, photography, or manufacturing variations are not normally considered defects.

Change-of-Mind Returns

Eligible unused products may be returned within the 30-day return period if you change your mind.

For change-of-mind returns:

·         The customer is responsible for return shipping costs

·         Original shipping charges are non-refundable

·         Any shipping-protection fees are non-refundable once the order has shipped

·         The customer is responsible for ensuring that the return reaches us safely

·         We recommend using a trackable shipping service

We are not responsible for return parcels that are lost, delayed, or damaged during return shipping.

Return Shipping Costs

Tank Pool Shop will cover reasonable return or replacement shipping costs when we confirm that a product arrived damaged, defective, or incorrect.

For all other approved returns, including change-of-mind returns, the customer is responsible for return shipping costs.

Any applicable return-shipping charges, customs duties, import charges, or processing costs may be deducted from the refund where permitted by law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.

Refunds cannot normally be issued to a different card, bank account, or payment method.

If more than 10 business days have passed since your refund was approved, please contact us at support@tankpoolshop.com

Partial Refunds

A partial refund may be issued where permitted by law if:

·         The returned product is not in its original condition

·         Packaging, accessories, or components are missing

·         The product has been damaged after delivery

·         The returned product requires additional handling or restoration

·         Only part of a bundled order is returned

We will explain any proposed deduction after inspecting the returned product.

Exchanges and Replacements

The fastest way to receive a different product or colour is to request a return for the original item and place a new order after the return has been approved.

For damaged, defective, or incorrect orders, we may arrange a replacement without requiring a separate purchase.

Replacement availability is subject to stock.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

To request a cancellation, contact us immediately at [CUSTOMER SUPPORT EMAIL] with your order number. We cannot guarantee that a cancellation request will be completed before fulfilment begins.

Once an order has been processed or shipped, it cannot be cancelled and must be handled through the applicable return process.

Refused and Undeliverable Deliveries

If an order is refused, returned because an incorrect or incomplete address was provided, or remains unclaimed, the customer may be responsible for the original shipping cost, return shipping cost, and any carrier charges.

Any remaining eligible amount will be refunded after the returned parcel has been received and inspected.

Late or Missing Deliveries

Delivery estimates are estimates and may be affected by carrier delays, customs processing, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

A delayed shipment is not automatically eligible for a refund while it remains in transit. Please contact us if your tracking information has not updated for an extended period so we can assist with an investigation.

Chargebacks and Payment Disputes

Please contact our customer-support team before filing a payment dispute. We will make a reasonable effort to investigate and resolve concerns relating to your order.

Submitting a chargeback does not replace the return process described in this policy. We may provide the payment provider with relevant order, delivery, tracking, communication, and policy records when responding to a dispute.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights you may have under applicable consumer-protection laws. Where local law provides rights that are more favourable than this policy, those legal rights will apply.

Contact Us

For questions, returns, or refund requests, contact:

Tank Pool Shop
Email: support@tankpoolshop.com

Please include your order number in all order-related enquiries.